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11th Edition

Some of the suggested connections come from references in the Instructors Manual, others have been added to the website (only chapters with suggested connectons are shown below).

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Chapter 22—Cultural Approach to Organizations

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Title:
The Office, S3, E3, "The Coup"
Claim:
Rituals is performance that creates culture.
Application:
Jim Halpert has recently transferred from Dunder Mifflin's Scranton branch to their Stamford branch. In this clip, he becomes acquainted with the Stamford branch's ritual of Call of Duty games while at work, a ritual that even the supervisor participates in. Jim struggles to engage this ritual effectively, and contrasts this with a much different ritual at the Scranton branch.
Link:
https://www.youtube.com/watch?v=SLqoJwJ-KX0
Discovered  By:
Andrew

Title:
"The Zappos Family - How They Work", Zappos Family Careers
Claim:
Rituals, stories, and metaphors are cultural performances of organizations.
Application:
This brief video describes the culture of online shoe retailer Zappos. In the clip, which is a corporate story about the company, you can spot metaphor and ritual. The video clip also hints at the shortcomings of the cultural approach--for example, what about those who do not fit the organizational culture (perhaps because they are less social)? What about those who do not want to leverage friendships for career advancement? Considering these issues pushes against the boundaries of the cultural approach and points toward critical questions that connect with the work of Deetz.
Link:
https://www.youtube.com/watch?v=axlWBn7YQA4&t=2s
Discovered  By:
Andrew (suggested by one of his students)

Title:
"Alexis Schrepple - Housing and Residence Life", TCU
Claim:
Rituals, stories, and metaphors are cultural performances of organizations.
Application:
This clip, from Andrew's university, features a resident assistant describing her leadership role. It is a personal story because she emphasizes her positive contribution to the university. Can you spot the dominant metaphor she uses for her role?
Link:
https://www.youtube.com/watch?v=eIsCK_sHas4
Discovered  By:
Andrew

Title:
"Walt Disney World Lingo Cheat Sheet for New Guests", Wanderful World of Travel
Claim:
Metaphors are cultural performances that express a shared interpretation of the world.
Application:
This "cheat sheet" reveals some of the lingo used by Disney employees... um, I mean, Disney cast members. Disney's corporate metaphors convey the idea that Disney World isn't a theme park; it's an interactive theatrical experience where all cast members play a part.
Link:
https://kimandcarrie.com/disney-lingo/
Discovered  By:
Andrew

Title:
"'You're Just Disposable': Former Amazon Workers Speak Out | 'Amazon Empire' | FRONTLINE", Frontline PBS
Claim:
Collegial stories are anecdotes about how an organization "really works."
Application:
In the highlighted segments of this video, former Amazon employees speak out about their negative experiences. These are collegial stories that run counter to Amazon's corporate story.
Link:
https://www.youtube.com/watch?v=3-KMXng5Cp0
Cue Point:
2:07-4:17; 8:42-9:33
Discovered  By:
Andrew

Title:
"Epiphany", Taylor Swift, Folklore
Claim:
Corporate stories carry the ideology of management, whereas collegial stories convey how the organization "really works."
Application:
Taylor imagines what life was like for her grandfather in the military during World War II, and for doctors during the COVID pandemic. For both groups, the emotion conveyed in the song rests in the tension between the corporate (leadership) and collegial (“how things really work”) narratives in those organizations.
Link:
https://open.spotify.com/track/08fa9LFcFBTcilB3iq2e2A?si=0cd111d77488463f
Discovered  By:
Andrew

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